1. Nature of fulfilment
This is primarily a restaurant food-ordering service. Physical parcel shipping by courier is not applicable unless the restaurant explicitly offers takeaway or local delivery.

2. Dine-in/table delivery
For table orders, food is delivered to the table selected through the QR code or checkout. Customers must ensure the correct table is selected.

3. Preparation estimate
The normal preparation estimate is 20–45 minutes depending on food items and order load. Actual time varies by food item, queue, kitchen load, customization and availability.

4. Takeaway or local delivery
Where enabled, the applicable pickup point, service area, delivery fee and estimated time are displayed or confirmed by the restaurant before fulfilment.

5. Delays
Reasonable delays may occur due to peak hours, kitchen conditions, weather, traffic, internet outage or force majeure.

6. Incorrect details
The restaurant is not responsible for delay or failed fulfilment caused by an incorrect table, phone number, address or unavailable customer.

7. Missing or incorrect items
Report missing, damaged or incorrect items promptly with the order/bill details so the restaurant can investigate and provide an appropriate remedy.

8. Contact
Fulfilment questions may be sent to dsrestaurant537@gmail.com, +91 9507471395. Restaurant address: Thawe Road, Mirganj, Gopalganj Bihar, Mirganj.