1. Customer cancellation
A customer should request cancellation immediately. Cancellation may be accepted only before the kitchen accepts or starts preparing the food. Once preparation has started, cancellation may be refused because food is made to order.

2. Restaurant cancellation
The restaurant may cancel an item or order due to non-availability, kitchen closure, incorrect table details, safety concerns, suspected fraud, payment failure or circumstances outside reasonable control.

3. Refund eligibility
A refund may be approved for a cancelled prepaid order, duplicate payment, verified failed transaction with debit, unavailable item, incorrect charge or other valid service failure confirmed by the restaurant.

4. Non-refundable cases
Prepared/served food, change-of-mind after preparation, incorrect customer selection, delays within a reasonable preparation window, partially consumed items or requests without supporting order/payment details may not qualify for refund.

5. Partial refunds
Where only some items are cancelled or unavailable, the restaurant may issue a partial refund for the affected value.

6. Refund method and timeline
Approved refunds are returned to the original payment method where possible. After initiation, the amount generally reflects within 5–7 working days, subject to the bank, card network, UPI provider or payment gateway.

7. Cash or counter payments
Approved cash/counter-payment refunds are handled directly by the restaurant after verification.

8. How to request
Contact dsrestaurant537@gmail.com, +91 9507471395 with customer mobile, bill/order number, payment reference, amount, reason and supporting screenshot where applicable.

9. Disputes
Customers should first contact the restaurant for resolution before raising a payment dispute, except in cases of suspected fraud or unauthorized payment.